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Cancellation & Refunds Policy

Event Cancellation By Skills To Change Institute:  If Skills To Change Institute cancels a seminar, registrants will be offered a full refund.  Skills To Change Institute does not reimburse anyone for flight or hotel fees. Should circumstances arise that result in the postponement of an event, registrants will have the option to either receive a full refund or transfer registration to the same event at the new, future date.

Event Cancellation by Participant: Cooling off – you have three (3) days to change your mind (if you are a US & Canada resident) or seven (7) days to change your mind (for the rest of the world) and have your deposit refund. After that time, these cancellation policies apply. Please note, if you were given or sent any books, manuals, CD collections, etc. as part of your deposit, the refund can only occur after returning these to our office (you are liable for the cost of returning those goods). The product needs to be in perfect condition, otherwise we need to adjust the refund.

If you have placed an amount toward a training you have enrolled into, and that amount is less than or is the same amount as the deposit, then no refund will be given, regardless of when your cancellation is lodged.

You may have entered into a payment plan and received a discount. You must keep the payments current. Failure to do so will result in you being required to pay the full price for the training and/or pay a penalty.

If you decide not to attend the training you have initially enrolled into, as long as we are informed two (2) months or more before the commencement of the training, then a refund of everything, except the deposit (for that training) and the $625 minimum cancellation fee per training, will be given.  Cancellations must be received in writing by the attendee via email at support@skillstochange.com.

If you cancel your enrolment within or less than two (2) months of the start of the training that you have initially enrolled into, then no refund will be given, and your complete payment will be brought forward to the next training of your choice (within maximum 2 years or less from the date of the first payment. You may also decide to purchase product up to the value of the amount paid, less the amount of the deposit and a $625 cancellation fee.

If you are entitled to a refund, we will refund your money within two weeks of notice to us. Refunds will be issued in the same form payment was made.Your refund will be paid in the currency in which it was received by us. If you paid in a currency other than US dollars, you are liable for the costs of exchange. Registrants who cancel will not receive seminar materials.

If you don’t show up at the training or abandon the training at any point during the training, no refund is due. The cancellation fee is in this case 100% of the amount paid. If you fail to attend a specific training without notifying us then there will be no refund due to you, although at the discretion of the Skills To Change Institute you may be able to select another training, if it is within a one (1) year period.

If, during the seminar you are found unfit to participate in this training (or disruptive) by a representative and/or staff member of Skills To Change Institute, you will be required to leave the training immediately. No questions or discussions will be entered into, and Skills To Change Institute representatives and/or staff will be the sole judge. In this case, no refunds will be given. All training material including manuals are to be handed back to us on the spot.

A change of mind due to a sale or special offer does not constitute a valid reason for cancellation and request for refund.

Product (Audio and Video CDs and DVDs – as well as mp3 and USB Stick media) – As these are media that can be easily copied and duplicated, no refund will be given for CDs, DVDs or mp3 media (including USB sticks) for any reason. The only exception is if the media is defective – in which case we will provide a replacement free of charge. All sales are final.

Online Courses: If you work through the first few modules of a course and are not totally happy with it, then we will refund your money. Unless stated otherwise, the courses have a three (3) day money back guarantee and refund period (USA & Canada) and seven (7) day money back guarantee and refund period in the rest of the world.

We believe in our courses and thousands of people have experienced fantastic growth, development and results from investing in our programs. This type of progress requires that you follow the course and do the work. You must demonstrate that you have participated in the Course by accessing course content, before requesting a cancellation of your course membership and refund. A change of mind does not constitute a valid reason for cancellation and request for refund. In considering your refund we may also charge an admin fee at our discretion.

Requests for refunds must be made in writing within the three (3) or seven (7) day refund period to support@skillstochange.com

If you receive your money back you must delete every copy of the product that you have downloaded as well as copies you have placed on other devices or media.

If you are entitled to a refund, we will refund your money within two weeks of notice to us.

If you are required to return any goods, you are liable for the cost of returning those goods.

Your refund will be paid in the currency in which it was received by us. If you paid in a currency other than US dollars, you are liable for the costs of exchange.

When you purchase audio or video content from us, we grant you a licence (which is limited, revocable, non-exclusive, non-transferable) to listen to, or stream such content to your computer and/or other device(s) solely for your personal, non-commercial use. You agree to not otherwise copy, reproduce, distribute or use the content. You must not sell, transfer, lease, modify, distribute or publicly perform the content in any manner and you must not exploit it commercially.