FasterEFT and the Ethics Advisory Committee are committed to providing high quality services at all times. Therefore, the FasterEFT Ethics Advisory Committee values a forum where practitioners, trainers, trainees, and clients alike can raise any question regarding ethical concerns that may arise, and where feedback and complaints can be sent and resolved on a prompt, fair, and objective basis. See Feedback or Complaint below.
The FasterEFT Ethics Advisory Committee holds the responsibility explained above. Members of the FasterEFT community are welcome to contact the Committee for formal and informal questions, feedback, or discussions regarding ethics. See Feedback or Complaint below.
Feedback or Complaint
Feedback is information about reactions to a product, a person’s performance of a task, etc. which is used as a basis for improvement.
A complaint is a written expression of dissatisfaction. This may relate to either how the FasterEFT office and staff has carried out its work or how Certified Practitioners on the FasterEFT certification list have treated a first party individual.
Feedback or Complaint from Client
Same as Feedback or Complaint from Certified Practitioner, as outlined below.
Feedback or Complaint from Certified Practitioner
- Peer to peer professional courtesy is expected of all Certified Practitioners and practitioners-in-training. If Certified Practitioners or practitioners-in-training perceive a colleague as possibly behaving out of conformity with the Ethics Code, it is recommended to contact that colleague directly in a professional and courteous manner in order to resolve said perceived violation.
- If this approach is unsuccessful or, in practitioners’ best judgment, said approach seems inappropriate, then the Ethics Committee may be contacted. Contacting the Ethics Committee for advice does not necessarily commit the inquirer to pursuing a formal complaint.
- The FasterEFT Ethics Advisory Committee will consider complaints against Certified Practitioners and practitioners-in-training and help resolve said complaints through mediation, education, and/or corrective actions.
- The Ethics Committee will consider only those complaints correlating to a specific provision of the Ethics Code, and only regarding regular Certified Practitioners and practitioners-in-training in good standing. Records are kept of all complaints and their handling. A member of the FEFT Management team reviews this record annually.
- In no case will the FasterEFT Ethics Advisory Committee accept anonymous complaints for consideration. The FasterEFT Ethics Advisory Committee does not attempt to resolve complaints regarding third parties.
- Complaints regarding the ethical standing of other Certified Practitioners and practitioners-in-training shall be submitted in writing by E-mail (email@example.com) to the FasterEFT Ethics Advisory Committee. A minimum of two members of said Committee (the Panel) shall conduct a preliminary review the matter. The complaint will be dismissed if (1) the matter lacks sufficient merit; (2) the complaint contains insufficient or unreliable information; or (3) the matter in question is beyond the scope of the Ethics Code or its jurisdiction.
- If the matter in question is deemed to be within the scope of the Ethics Code, additional FasterEFT Ethics Advisory Committee members shall be appointed and this formed Panel of FasterEFT Ethics Advisory Committee members can conduct further investigation of the complaint.
Procedure for Investigating a Complaint
The Panel will:
- Determine what ethics, if any, are in violation.
- Clarify facts in the complaint from opinion, and organize evidence given, if any.
- Remind Complainant that the FasterEFT Ethics Advisory Committee’s primary focus is to educate Certified Practitioners and practitioners-in-training. Therefore, financial or any other compensation for perceived damages is not an option. The FasterEFT Ethics Advisory Committee in some cases may facilitate mediation and reconciliation between Complainant and Practitioner. A decision to pursue legal action is beyond the scope of the FasterEFT Ethics Advisory Committee and all its parts.
- If a breach of the Ethics Code has occurred, the panel shall determine the appropriate corrective action, within its jurisdiction.
- At no time will the complaint be investigated by anyone involved in the substance of said complaint.
Specific Steps in Investigating a Complaint
- Complainant shall be sent a form through E-mail (firstname.lastname@example.org), on which to document the nature of the complaint, events that took place, Complainant’s desired outcome, and any other information Complainant deems relevant to the matter. Also present will be a space for Complainant to acknowledge and give permission to the Certified Practitioners in question to disclose any relevant information and/or clinical records to the Ethics Committee. Complainant’s permission for Practitioner to disclose information is necessary in order for any investigation to move forward. If Complainant refuses to authorize such permission, the FasterEFT Ethics Advisory Committee may offer Complainant relevant and/or helpful advice, if appropriate.
- Written communication with the FasterEFT Ethics Advisory Committee must be done through E-mail (email@example.com). It is Sender’s responsibility to confirm with Recipient if content was received. Once received, Recipient has responsibility to confirm with Sender through return E-mail. Emails shall be considered confidential information and are not to be shared with parties uninvolved in the matter. E-mails directed towards the FasterEFT Ethics Advisory Committee may be shared between committee members when appropriate.
- Once the complaint form is submitted, the Panel will then contact the Practitioner or Client in question through written form.
- Practitioner/Client shall be given thirty (30) days to respond to the complaint by providing information regarding Practitioner/Client’s interaction with Complainant, the events that occurred, Practitioner/Client’s interpretation of the dispute, a desired outcome, and any other information or evidence that Practitioner/Client deems relevant.
- Panel will then review the information provided by both parties and further evaluate whether a breach of the Ethics Code has occurred.
- If Panel concludes a breach to have indeed occurred, Practitioner/Client shall be informed of this breach and the specific corresponding code violated, as well as be invited to respond specifically to this newly revealed aspect.
- Once Practitioner/Client responds, Complainant shall be informed and also invited to comment, if relevant.
- Panel shall inform Practitioner/Client of Panel’s conclusions by relating events to the corresponding ethical code(s) in violation.
- Practitioner/Client will then be invited to respond to Panel’s conclusions.
- If, after careful consideration by the Panel, it is decided that a breach of ethics has occurred, a report will be sent to the FasterEFT Management Team for action that may include, but is not limited to:
- No further action
- An admonishment
- Attendance in relevant FasterEFT curricula
- Temporary suspension from registration (period of time will be specified)
- Removal of FasterEFT Certification
- Practitioner/Client will be informed of action taken by the FasterEFT Management Team. Note that the FasterEFT Management Team reserves the right to deny training, registration or certification to whom it wills, for such reasons that include, but are not limited to, deliberate misrepresentation of qualifications, sexual assault, and/or criminal or otherwise dishonest behavior.
- Panel’s initial assumption is that the Practitioner’s breach is unintentional unless proven otherwise. Panel strives to maintain a neutral position free of premature judgments and prejudice.
- A Practitioner/Client wishing to contest Panel’s final decision may submit an E-mail stating reasons for appeal, limited to questions of fact and procedure. The entire FasterEFT Ethics Advisory Committee shall then review panel’s final decision. A fee may be charged to cover the cost involved in the appeal process.
- In order to file a violation of the FasterEFT Code of Ethics, contact (firstname.lastname@example.org).
The FasterEFT Ethics Advisory Committee reserves the right to amend the Code of Conduct, the Code of Ethics, and the Communication Process as is deemed necessary.
Thank you for your ongoing support for your clients, yourselves and FEFT.